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I always try to treat everyone kindly... even IF the situation is not a pleasant one.
The other day I was not paying attention and caught the tail end of a yellow light. Well, it turned red right before I went through and you guessed it, I got a ticket. You should have seen the cop in shock as I smiled and thanked him for the ticket and wished him a wonderful day. It wasn't HIS fault I wasn't being careful. He was just doing his job.
And the hotel staff when I stay somewhere? They ALWAYS get my best smile and all my gratitude...what can it hurt? Kindness is free after all! :-)
I stayed at my first hotel last tuesday with my grade (100 kids, and 6 teachers) in Toronto, and i'm so sure the hotel (Americana) was glad to have us gone! Guys smoking in the lobby and halls, girls runing around, screaming... it was chaotic! I feel bad for the staff to have to put up with us! But i'm glad they did because that bed felt really nice after sitting on a bus for 8 hours!
Oh, and nice poem! It inspired my little thing up there!
It is sad that in our world people cannot accept being equal.
Treating customer service employees with complete disrespect.
A great read for not such a nice topic.
I can relate, even though my profession is a little different. But as a physician, I basically also see myself in the service industry, where unfortunately, people bring a lot of their emotional baggage and often dump it on you, even if unconsciously. But I must always remember to not take people's emotions personally and, even though difficult, try to put myself in their shoes.
Thanks guys for your GREAT comments. I had NO IDEA so many people felt the same as me. I'm really glad I wrote this! I'm ususally very mellow and people really have to screw me over before I act a fool. And being in customer service for actually longer than 10 years, I can easily put myself into the shoes of the person assisting me. My front line staff works very hard to keep everyone happy and satisfy every guests needs. They dont deserve to be treated like a piece of meat. And I wont put up with that. Along with that.....example....I had a guy who wanted a discount because we were cleaning the hot tub and pool and he couldnt swim. This was in the morning. He had alllllll dayyyyy the day before to use the amenities but didnt. Sorry, we have to maintain the pool and put chemicals into it at least twice a week. Otherwise he would be complaining it was dirty. He called Best Western to complain and again, I shot it right back at him. He just didnt want to pay the $71 per night and figured if he'd complain I would authorize him a discount....NOT.
After years of dealing with the "general public", I love this. It rings all the bells. Unfortunately we are also that same public, let's never forget that.
Well done,
Brian
And be sure it doesn't hit you in the ass when you leave! I wrote one called, "Excuse Me Sir" it is about this very frustration. This was a nice way to say it! Thanks, Anthony
Hey, I loooove this! I can relate to everything you have written, and written so well. I work in airline reservations (you know how much the public likes airlines). I have heard every complaint, every excuse for acting like a jerk, in my 32 years in the industry. They say we are a 'faceless, uncaring corporation'. The true fact is, we are just the neighbour-next-door, working under the rules and regulations handed down to us by our superiors, trying to earn a modest income to raise and care for our families.
Thanks for telling it like it is. Folks, please think before acting out against someone in the service industry who is trying to help you. Try to stand in our shoes for one small moment; believe it or not, we try to stand in your shoes as we are trying to help you, but sometimes we have to say "NO". Please be understanding.
Welcome !
